A few brief Case studies
We integrate ourselves into a client's team
Nothing beats experience, knowledge wisdom and background. To enthuse in a trade is essential to finding solutions and driving passion and integrity to improve and fix.
CHALLENGE - Leisure Business losses of £420k pa
Overseas - fraught atmosphere, confused leadership, poor accounting, security issues, few processes, systems and procedures, little trust, low productivity, poor sales, a bad reputation.
CHALLENGE - Significant Kitchen design issues
Multi-faceted Hotel Kitchen operating without set preparation service sections or food collection points. Unfortunately a lack of methodology.
CHALLENGE - Museum F+B with costs above revenue
Food and service products sold at low prices of inconsistent, questionable quality with little brand identity. The business was surrounded by a significant number of trusted high street competitors
Supporting the key business leaders
Joining an existing team pronto and almost instantly is a skill especially if the business is at threat or has a looming set of timelines to meet and deliver to
CHALLENGE - Café chain, significant food service complaints
Huge menus with massive choice, absence of financial control and calculations, few policies, no review of pricing, rising overheads, customer complaints with regards to poor consistency. Constant undermining of the management by ownership.
CHALLENGE - Contract Caterer, unhappy client
Outdated food, lack of fresh ingredients, absence of food ethos or values, bizarre menu mixes, antiquated kitchens, yesteryear management approach. Profit expectations unreasonable, overall model unsustainable.
CHALLENGE - Events, staff turnover, poor staff morale, bad hygiene
Very adventurous food and menus, multi choice menus with hundreds of dish variations and requests. Operates without food and labour cost control, confused business identity. Inconsistent management and leadership.
Complementing the leadership
Forensics in F&B is fascinating detective work. it is about collating information and evidence sometimes under pressure. We are asked surely you must of met this issue previously ??
CHALLENGE - Supplier and distributor - please listen
Market's perception was it was out of touch, outdated and wouldn't listen. Lacked modern day ingredients for sale, offered cheap, low quality items, heavy, unhealthy foods, brochure was difficult to understand and its' style and communication twenty years out of date.
CHALLENGE - Eatery - operational review and audit
Independent review of the complete Food and Beverage operation with a view to what changes and improvements could be made to drive further revenue, reputation, value and profit. What did its' customer base say?
CHALLENGE - Confused Est what the hell are we ???
Longstanding restaurant of repute has slowly seen its' sales eroded and its' customer base withered. With sales on the dip and rising costs it needed delicate input to assist it with what should be its identity in the future?
Catering Sectors Where We Excel ...
Restaurants - Casual Dining - Café - Fast Food - Pubs
Hotels - Resorts - Independents - Brands
Stadia - Events - Venues
Arts & Culture
Theme Parks - Amusements -Entertainment
Food Service - Healthcare - Education
A Brief Overview of Our Work in Stadia ...
Manchester City Football Club
For twenty years 1999 - 2019 we were strategically involved with City Football Group - Academy - Etihad - First Team -New York City Football Club. Designs, layouts, kitchen areas, concepts restaurants - overall shaping catering content and hospitality
Tottenham Hotspur Football Club
We assisted Tottenham Hotspur as Catering Consultants with the Catering tender contract prior to the new Stadium opening. Spurs were looking for a third party contract caterer.
Watford Football Club
Substantial, extensive new fit out of both Hospitality and Kiosk areas including new Restaurants, Kitchens and central production Kitchen
Crystal Palace Football Club
Our Consultancy worked on a key project for Crystal Palace in 2019 to great effect.
Real Madrid CF Spain
In-depth review of Catering facilities at Bernabeu Stadium. Also future view of proposed rebuild of the venue over the next five years.
Fulham Football Club
New Riverside stand development including layouts, drawings and specification of kitchen areas
Our Work is Diverse & Extensive within Catering ...
Theatres Museums & Art Galleries
Commissioned by the Arts Council to look into Food & Beverage in the Arts and Culture. Our experience includes Birmingham Hippodrome, Urbis Manchester, The Octagon Theatre Bolton, Manchester Art Gallery, Rochdale, Bradford, Edinburgh Festival Theatre, Oldham, Yorkshire Playhouse, Blackpool Grand and more etc.,
Ultimate Theme Park Attractions
We worked for the UK's most visited Zoo plus luxury Resort Village and Theme Park at Flamingo Land, Blackpool Pleasure Beach and Granada Theme Parks and a few others etc. We are experienced in fast food and have detailed knowledge of this sector.
Our Consultancy is assisting Restaurants in establishing focus upon profit yields, without engineering out the essential quality !
Branded Restaurants or independents in the Middle East, Spain, Channel Islands UK etc. From city centres and towns to location destinations, be it casual dining to franchise either Rosette and Michelin star rated* (where we learnt part of our trade) we enjoy it all.
Profile of our Managing Director ...
Ally Benson-Smith
Ally has enjoyed over twenty plus years experience in Hotels ,Restaurants, Theatres and Leisure with her excellent front of house customer service training also working with World Class Service.
She was Compere and Host Presenter for national Food shows and Food Festivals which included TV Celebrities such as James Martin, Gino D'Acampo and the Hairy Bikers. Ally was also an in-store Demonstrator for M&S as opposed to the traditional male TV Chefs!.
Ally was eleven years with Manchester City Football Club, leading over hundred hosts and hostesses in award winning Hospitality. Ally also works in the Middle East driving staff customer training in the Restaurant sector.
Our other lines in food
www.restaurantconsultants.info
Our support and strength in Restaurant Consultancy .
www.stadiumcatering.co.uk
Working with nearly twenty Stadiums and Clubs in Food
www.hotelcateringconsultants.com
Underpinning great Hotels in good food and service
We work as confidant and advisors for a wide variety of clients
For a no obligation chat please email us on john@johnbensonsmith.com or telephone +447798662929